Aspiring Supervisor Skill Set - David Flint Back to Top
Just the course you have been waiting for, a course suitable for people who are considering promotion or a career move into supervisory or a team leader position. Gain a basic understanding of the roles, responsibilities and expectations required to be successful in your new role. Statistics show that only 60% of new supervisors are successful, so what happens to the other 40%? They're either fired for lack of performance or step down from the position voluntarily. Problem is, not many new or aspiring supervisors have any idea of what is expected of them - or what it takes to lead others. Learn what it truly means to be a supervisor. Statements of Attainment for BSBFLM303C Contribute to effective workplace relationships, BSBFLM305C Support operational plan, BSBFLM306C Provide workplace information and resourcing plans and BSBFLM312C Contribute to team effectiveness.
P202BW03 Port Macquarie Mon Mar 05 - May 28, 9 sessions 9am - 4pm $795 > enrol now
 
Customer Service - David Flint Back to Top
Every business and service relies on customers. Excellent customer service is paramount to running a successful business. This course will give your staff the customer service skills required to give your business the edge. Statement of Attainment for BSBCUS301A Deliver and monitor a service to customers, BSBPRO301A Recommend products and services and BSBCMM301A Process customer complaints.
W202W01 Wauchope Wed Feb 08 - Mar 14, 6 sessions 9am - 1pm $280 > enrol now
 
Designing business documents - Rene Miles Back to Top
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
P203BW01 Port Macquarie Thu Mar 15 - Apr 19, 6 sessions 6pm - 9pm $285 > enrol now
 
Essential Office Skills - Rene Miles Back to Top
Looking for a career in a range of administrative careers including Office Assistant, Receptionist, Personal Assistant and Marketing Assistant? Take the first step into the business world with the Certificate II in Business with this course especially designed for those who are seeking and entry-level career or gaining the edge on other applicants apply for the same position. The skills you will gain will enable you to work in different business situations, increasing your value as an employee. Statements of Attainment for BSBITU201A Produce simple word processed documents; BSBITU202A Create and use spreadsheets; BSBOHS201A Participate in OHS processes; BSBCMM201A Communicate in the workplace; BSBITU203A Communicate electronically and BSBITU309A Produce desktop published documents from Certificate II in Business BSB20107. Work experience will be a part of this course.
P203AC01 Port Macquarie Tue Mar 13 - May 10, 17 sessions 9am - 3:30pm $958 > enrol now
 
Essential Skills for Small Business Management - David Flint Back to Top
Whether you already own a small business or plan to do so, this nationally accredited course will equip you with the skills and knowledge required to successfully manage your business. You will learn how to set up your business, market it to your customers and manage your team. The tutor has extensive experience in running small businesses and is passionate about helping others develop their business for sustainable long term success. Statements of Attainment for BSBSMB402A Plan small business finances, BSBSMB403A Market the small business, BSBSMB404A Undertake small business planning and BSBSMB407A Manage a small team from Certificate IV in Small Business Management (BSB40407).
P202BW01 Port Macquarie Tue Feb 21 - Mar 20, 5 sessions 9am - 4pm $545 > enrol now
 
Implement and monitor environmentally sustainable work practices - Robyn Martin Back to Top
If you want to improve your workplace's environmental footprint and credibly promote your business as environmentally friendly then get ahead of the crowd and participate in this unit of competency. This unit addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices such as identifying areas for improvement, developing plans to make improvements and implementing and monitoring improvements in environmental performance. Statement of Attainment for BSBSUS301A.
W202BW01 Wauchope Wed Feb 08 - Mar 21, 7 sessions 6pm - 9pm $265 > enrol now
 
Key Management Skills - Frances Jaeger Back to Top
Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise, as such it is important that frontline managers model good practice , professionalism and confidently represent their organisation. This skill set provides the skills and knowledge to be an effective frontline manager. It covers the three key areas of leadership, planning and the guidance of others. A Statement of Attainment for BSBMGT401A Show leadership in the workplace, BSBMGT402A Implement operational plan and BSBWOR402A Promote team effectiveness.
W203BW01 Wauchope Tue Feb 28 - May 31, 22 sessions 6pm - 9pm $769 > enrol now
 
Medical Administration - Bronwen Ashcroft Back to Top
Gain the skills and knowledge to work in a Medical Administration role. Learn to identify customer needs and monitor services provided to the customer, how to maintain patient records within an existing medical records management system under supervision. Acquire skills to understand and respond to instructions to carry out routine tasks and to communicate with a range of internal/external clients within a medical environment and to use appropriate medical terminology. One day work experience is a part of this course. Statements of Attainment BSBMED301B Interpret and apply medical terminology appropriately, BSBMED303B Maintain patient records, BSBMED304B Assist in controlling stocks and supplies, BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment and BSBCUS301A. Business Administration (Medical) (BSB31107).
P203BW02 Port Macquarie Thu Mar 01 - Mar 23, 8 sessions 9:30am - 3:30pm $610 > enrol now
 
OHS Hazard ID and Risk Assessment - David Flint Back to Top
This unit describes the performance outcomes, skills and knowledge required to contribute to occupational health and safety (OHS) hazard identification and risk assessment to promote the maintenance of OHS in the workplace. It includes determining relevant legislation and contributing to any actions to ensure compliance with OHS legislation, codes and standards. BSBOHS303B Contribute to OHS hazard identification and risk assessment.
P202BW02 Port Macquarie Mon Feb 27 - Feb 27, 1 session 9am - 5pm $150 > enrol now
 
Provide basic foot skin and nail care - Bronwen Ashcroft Back to Top
This unit describes the knowledge and skills required to provide basic foot skin and foot nail care to clients. Participants may be in the beauty, nursing or care industries and this course will provide CNE points for professional development. Statement of Attainment for CHCICS306B Provide basic foot skin care and nail care.
W202BW02 Wauchope Fri Feb 03 - Mar 09, 6 sessions 9:30am - 12am $220 > enrol now
 
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